Retention hinges on storytelling that reinforces value at every milestone. Our framework choreographs narrative arcs across email, in-app, and success touchpoints.
Design Story Arcs Around Customer Maturity
We map messaging to three chapters: onboarding, outcomes, and expansion. Each chapter uses customer evidence to reinforce the transformation.
Equip Success Teams With Assets
Success managers receive play decks, micro case studies, and objection handlers so every conversation moves the relationship forward.
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